Sammendrag
This thesis is a discussion about the concept of Technological Frames. The
concept was applied at an usability test in order to investigate how users
applied their frames in the sense making process of learning a system. The
test was conducted at Cisco’s video conference systems, Ocean and T3. The
test and analysis proved a high correspondence between usability measurements
and technological frames, as frames could answer the reasons for the
testers decision making. Technological frames were also an adequate, but
not sufficient, analytical tool to investigate the impact the designers frames
had on the outcome of the interface. Technological Frames proved it self
limited by the concepts own construction, as it saw frames as sense-making
devises that functioned as guidelines, only to be applied in similar context as
the existing frame. Technological Frames did not look upon the technology
itself as a frame, while the findings presented in this thesis exposed that both
testers, technology and designers inhabited a set of frames. Due to this, the
concept of UF was created, to serve as a dynamic mind-set for investigating
the intersection between the three elements. Genres, signs and gestures were
applied to the UF concept, in order to assist Knowledge, Experience and
Expectations in the process of understanding the interaction between the
user and the technology. The UF tool was introduced to assist designers in
the process of understanding and designing for their users, beyond the level
of usability measurements.