dc.date.accessioned | 2022-12-22T17:35:04Z | |
dc.date.available | 2023-01-27T23:46:09Z | |
dc.date.created | 2022-12-20T14:11:23Z | |
dc.date.issued | 2022 | |
dc.identifier.citation | Taule, Tina Følstad, Asbjørn Fostervold, Knut Inge . How can a chatbot support human resource management? Exploring the operational interplay.. Chatbot Research and Design. 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23–24, 2021, Revised Selected Papers.. 2022, 73-89 Springer Nature | |
dc.identifier.uri | http://hdl.handle.net/10852/98319 | |
dc.description.abstract | Chatbots are increasingly taken up to support organizational functions and processes, particularly in support of the Human Resource Management (HRM) function. However, there is a lack of knowledge on the organizational implications of this support – in particular the operational interplay between the chatbot, the HRM function, and the organization at large. In this study, we contribute knowledge to the fields of chatbot research and digital HRM support through interviews with 13 HRM practitioners in organizations that had implemented chatbots to support their function. The findings show that a chatbot may support the HRM function through handling of repetitive inquiries and tailoring of HRM support in response to insights from analysis of chatbot use. At the same time, the chatbot impacts the HRM function in terms of new tasks and competence requirements. The findings also provide insight into characteristics of the organization and the chatbot which may impact uptake and effective use. Based on the findings, we suggest implications for theory and practice and point out future research needs. | |
dc.description.abstract | How can a chatbot support human resource management? Exploring the operational interplay. | |
dc.language | EN | |
dc.publisher | Springer Nature | |
dc.relation.ispartof | Lecture Notes in Computer Science (LNCS) | |
dc.relation.ispartofseries | Lecture Notes in Computer Science (LNCS) | |
dc.title | How can a chatbot support human resource management? Exploring the operational interplay. | |
dc.title.alternative | ENEngelskEnglishHow can a chatbot support human resource management? Exploring the operational interplay. | |
dc.type | Chapter | |
dc.creator.author | Taule, Tina | |
dc.creator.author | Følstad, Asbjørn | |
dc.creator.author | Fostervold, Knut Inge | |
cristin.unitcode | 185,17,5,6 | |
cristin.unitname | Metode, arbeids-, kultur- og sosialpsyk | |
cristin.ispublished | true | |
cristin.fulltext | postprint | |
dc.identifier.cristin | 2095801 | |
dc.identifier.bibliographiccitation | info:ofi/fmt:kev:mtx:ctx&ctx_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.btitle=Chatbot Research and Design. 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23–24, 2021, Revised Selected Papers.&rft.spage=73&rft.date=2022 | |
dc.identifier.startpage | 73 | |
dc.identifier.endpage | 89 | |
dc.identifier.pagecount | 209 | |
dc.identifier.doi | https://doi.org/10.1007/978-3-030-94890-0_5 | |
dc.type.document | Bokkapittel | |
dc.type.peerreviewed | Peer reviewed | |
dc.source.isbn | 978-3-030-94889-4 | |
dc.type.version | AcceptedVersion | |
cristin.btitle | Chatbot Research and Design. 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23–24, 2021, Revised Selected Papers. | |
dc.relation.project | NFR/270940 | |