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“Understanding How Chatbots Work”: An Exploratory Study of Mental Models in Customer Service Chatbots

dc.contributor.authorOrdemann, Stine
dc.date.accessioned2020-09-21T23:51:14Z
dc.date.available2020-09-21T23:51:14Z
dc.date.issued2020
dc.identifier.citationOrdemann, Stine. “Understanding How Chatbots Work”: An Exploratory Study of Mental Models in Customer Service Chatbots. Master thesis, University of Oslo, 2020
dc.identifier.urihttp://hdl.handle.net/10852/79692
dc.description.abstracteng
dc.language.isoeng
dc.subjectHuman-Chatbot Interaction
dc.subjectChatbots
dc.subjectUser Mental Model
dc.subjectSituational Awareness
dc.title“Understanding How Chatbots Work”: An Exploratory Study of Mental Models in Customer Service Chatbotseng
dc.typeMaster thesis
dc.date.updated2020-09-22T23:49:23Z
dc.creator.authorOrdemann, Stine
dc.identifier.urnURN:NBN:no-82877
dc.type.documentMasteroppgave
dc.identifier.fulltextFulltext https://www.duo.uio.no/bitstream/handle/10852/79692/1/Understanding-How-Chatbots-Work---Stine-Ordemann-V2020--pdf-.pdf


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