| dc.date.accessioned | 2020-02-13T19:54:20Z | |
| dc.date.available | 2020-02-13T19:54:20Z | |
| dc.date.created | 2019-04-23T11:19:45Z | |
| dc.date.issued | 2019 | |
| dc.identifier.citation | Følstad, Asbjørn Skjuve, Marita Brandtzæg, Petter Bae . Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. Internet Science. INSCI 2018 International Workshops, St. Petersburg, Russia, October 24–26, 2018, Revised Selected Papers.. 2019, 145-156 Springer | |
| dc.identifier.uri | http://hdl.handle.net/10852/73085 | |
| dc.description.abstract | Chatbots are emerging as interactive systems. However, we lack knowledge on how to classify chatbots and how such classification can be brought to bear in analysis of chatbot interaction design. In this workshop paper, we propose a typology of chatbots to support such classification and analysis. The typology dimensions address key characteristics that differentiate current chatbots: the duration of the user's relation with the chatbot (short-term and long-term), and the locus of control for user's interaction with the chatbot (user-driven and chatbot-driven). To explore the usefulness of the typology, we present four example chatbot purposes for which the typology may support analysis of high-level chatbot interaction design. Furthermore, we analyse a sample of 57 chatbots according to the typology dimensions. The relevance and application of the typology for developers and service providers are discussed. | |
| dc.description.abstract | Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design | |
| dc.language | EN | |
| dc.publisher | Springer | |
| dc.relation.ispartof | Lecture Notes in Computer Science | |
| dc.relation.ispartofseries | Lecture Notes in Computer Science | |
| dc.title | Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design | |
| dc.type | Chapter | |
| dc.creator.author | Følstad, Asbjørn | |
| dc.creator.author | Skjuve, Marita | |
| dc.creator.author | Brandtzæg, Petter Bae | |
| cristin.unitcode | 185,14,9,0 | |
| cristin.unitname | Institutt for medier og kommunikasjon | |
| cristin.ispublished | true | |
| cristin.fulltext | postprint | |
| dc.identifier.cristin | 1693416 | |
| dc.identifier.bibliographiccitation | info:ofi/fmt:kev:mtx:ctx&ctx_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:book&rft.btitle=Internet Science. INSCI 2018 International Workshops, St. Petersburg, Russia, October 24–26, 2018, Revised Selected Papers.&rft.spage=145&rft.date=2019 | |
| dc.identifier.startpage | 145 | |
| dc.identifier.endpage | 156 | |
| dc.identifier.pagecount | 283 | |
| dc.identifier.doi | https://doi.org/10.1007/978-3-030-17705-8_13 | |
| dc.identifier.urn | URN:NBN:no-76210 | |
| dc.type.document | Bokkapittel | |
| dc.type.peerreviewed | Peer reviewed | |
| dc.source.isbn | 978-3-030-17704-1 | |
| dc.identifier.fulltext | Fulltext https://www.duo.uio.no/bitstream/handle/10852/73085/2/chatbot%2Btypology%2B-%2Bauthors%2Bversion.pdf | |
| dc.type.version | AcceptedVersion | |
| cristin.btitle | Internet Science. INSCI 2018 International Workshops, St. Petersburg, Russia, October 24–26, 2018, Revised Selected Papers. | |
| dc.relation.project | NFR/270940 | |