Browsing Senter for teknologi, innovasjon og kultur by Author "Tveito, Vegard"
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Tveito, Vegard (Master thesis / Masteroppgave, 2015)This thesis is a case study of how customer feedback is used at Telenor Norway. The thesis distinguishes between viewing the customer as innovative, and using customers or customer feedback as a source of innovation. It ...
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Castellacci, Fulvio; Tveito, Vegard (Journal article / Tidsskriftartikkel / AcceptedVersion; Peer reviewed, 2018)How does Internet use affect well-being? This paper presents a survey of the literature investigating this question, and it develops a framework to analyze both positive effects and potential risks. We point out four ...