Feedback Practices in Health Information Systems: A case study of feedback practices in the healthcare system of Tanzania

Abstract

Background: Due to poor data quality in health information systems located in developing countries, massive amounts of data are not being used. Feedback has been identified as a key component in order to improve data quality and promote data usage in health information systems. Aim: The aim of this master thesis is to 1) understand the current feedback and data usage practices within the country of Tanzania, and 2) see how these practices can be improved using the concept of transformational feedback as presented by Christon Moyo in his PhD dissertation. Method: This master thesis presents the case of an interpretive case study performed in the local context of the healthcare system of Tanzania. Findings: The findings presented in this thesis cover several parts of the data usage and analysis present at the district and health facility level in Tanzania. Conclusion: The thesis provides a theoretical contribution and insight into what the current existing feedback and data usage practices are within Tanzania and how they can be improved upon by introducing the conceptual framework of transformational feedback.